Genuine Product Guarantee

Commitment: Ensure all products are 100% genuine through partnerships with reliable local suppliers and authorized international distributors.

Details: Conduct thorough verification of product origins and provide anti - counterfeit certifications or origin details to build customer trust.

Fast Shipping

• Urban Areas: Orders will be shipped within 24 - 48 hours, with next - day delivery available in major cities (Karachi, Lahore, Islamabad).
• Remote Areas: Regions like Gilgit - Baltistan may require 3 - 5 business days, with delays transparently communicated to customers.
• Exceptions: Customized products, bulk orders, or international shipments may have extended processing times. Clear timelines must be provided.

Free Nationwide Delivery

Coverage: Free delivery for all orders across Pakistan, including urban and most rural areas.

• Exceptions: Additional charges may apply for remote regions like parts of Balochistan, explicitly stated at checkout.
• Optional Services: Offer expedited delivery for an additional fee, enabling priority processing.

After - Sales Support

7 - Day No - Questions - Asked Return Policy:

Customers can return products within 7 days of receipt if items remain unused and in original packaging. Free return shipping or reimbursement for return costs will be provided.

Exclusions:

• Customized products (e.g., engraved items).
• Food items (e.g., fresh produce, frozen foods).
• Personal - use products (e.g., lingerie, cosmetics).
• Products marked as non - refundable or promotional.

Refund Timeline: Refunds will be processed within 3 - 5 business days after return confirmation, using Easypaisa, JazzCash, or bank transfers.

Payment Options and Customer Support

Payment Methods: Accept Easypaisa, JazzCash, bank transfers, and cash on delivery (COD).

24/7 Support: Offer round - the - clock customer service for order inquiries and post - sales assistance.

Language Support: Provide bilingual customer service in Urdu and English.